FAQ's

Question:
Will I need a sandbag or some other form of weight to hold Poolkeeper in place?

Answer:
Poolkeeper does not require weights or additional "ballast" to hold it in place. When properly installed, the float housing (the box that goes in the water) fills with water creating a balancing effect. Additionally, the low profile pool deck housing is connected to a hose that also helps stabilize the on-deck portion of Poolkeeper. For above ground pools, Poolkeeper is equipped with an accessory kit consisting of two small brackets and a nylon strap. Instructions are provided for installing the brackets on the pool ledge of above ground pools and for installing Poolkeeper using the brackets and strap combination.

Question:
At what level does Poolkeeper keep the water in my pool?

Answer:
Poolkeeper is shipped from the factory with a two inch fitting (schedule 80 pipe nipple) installed. On most pools, this will keep the water level between 5-1/2 and 6 inches below the pool deck. For most pools with a conventional skimmer, this is an acceptable level. However, Poolkeeper comes with a one inch fitting for a high water level and a three inch fitting for a lower water level. To maintain water levels lower than seven inches, you can purchase longer fittings from your local hardware or home improvement store. When properly installed, the pool water level will be positioned at approximately one half or the middle of the Poolkeeper float housing.

Question:
My Poolkeeper makes a noise while adding water to the pool. Is this normal?

Answer:
Poolkeeper is equipped with a patented ball valve/anti-siphon device that works in conjunction with the float assembly to add water to your pool. Water flow through this valve will cause the unit to make a sound. This is normal and lets you know Poolkeeper is doing its job.

Question:
Can I use Poolkeeper to fill my pool?

Answer:
Poolkeeper was designed to maintain pool water at a pre-determined level. Because water passes through a ball valve/anti-siphon device within Poolkeeper, water flow is restricted and the volume is consdierably reduced as compared to an open hose. We advise against using Poolkeeper to fill your pool and recommend using a more conventional source to fill the pool within a couple inches of the desired level and then use Poolkeeper to finish the job.

Question:
Will Poolkeeper operate properly with high water pressure?

Answer:
Poolkeeper works best when the water pressure is between 35 and 70 PSI. In situations where the water pressure is greater then 70 PSI, you should use a water pressure regulator to reduce the pressure to somewhere in this range. You can purchase a water pressure regulator from most local RV centers or you can special order one by calling us.

Question:
Can Poolkeeper be permanently installed in the pool plumbing?

Answer:
Through creativity and ingenuity there is no doubt many of our customers will invent a way to adapt Poolkeeper to a more permanent installation. We strongly discourage modifying Poolkeeper in any manner from its original form. Not only will this void the warranty, but it could also result in irreparable damage to the product.