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When looking for a company to monitor your security equipment, we suggest that you look into Alarm Relay. Below are some frequently asked questions about Alarm Relay's monitoring service. Additional questions about monitoring services can be addressed directly with Alarm Relay at 1-800-624-6866.
If you decide to sign up with Alarm Relay, use the above forms for signing up so that Alarm Relay knows you are one of our valued customers.
What is alarm monitoring?
Upon receiving a signal from your home or business, Alarm Relay dispatchers will immediately call the location to verify whether you set your alarm off accidentally. Whoever answers the phone is required to give a secret password that is stored securely in our records. If we do not receive an answer or if an answering machine picks up, we will immediately dispatch your nearest local authorities and/or contact your approved call list. If a panic button is triggered or if a smoke detector signal is received, we will immediately dispatch and then call your home. In any event, it is your nearest local authorities (Police, Fire, and Paramedic) that respond.
How does it work?
Your security system is designed to plug into a standard phone jack installed at your premises on one of your regular telephone lines. When activated, a relay in your security system dials our the central station and the signal is received. The call to our central monitoring station is placed over a toll-free number.
What happens during a power failure?
Your security system runs on the AC current in your home normally. However if the power fails, your system will automatically revert to its own back-up battery for several hours if necessary. Once the power to your home returns, your security system automatically reverts back to AC current.
What if I accidentally set of my alarm system?
If you ever accidentally set off your security system, don’t worry. Alarm Relay representatives will call you immediately upon receiving a signal. When you answer the phone they will identify themselves and ask you to do the same. Here is where you will give them your secret password. They will not dispatch the police to your home if you simply tell them your password. CAUTION: If the signaled received is a “panic” or “fire” signal, we dispatch the authorities first and they call you.