How to Reach Us
You can reach us in the following ways:
EMAIL: support@diycontrols.com
If you do not see an email response from us, please be sure to check your spam messages as it may have been diverted there.
PHONE: 1-800-487-1363
- To inquire about special pricing for resellers, installers, governments,
or schools, dial extension 127.
- To place an order (no tech questions), dial extension 127.
- To ask questions prior to placing an order, dial extension 128.
- For existing customer technical support, dial extension 129.
- To reach our accounting department, dial extension 106.
- To obtain an RMA number, dial extension 129.
- For all other questions, dial extension 127.
FAX: 973-492-1909
MAIL: Hydra-Numatic Sales Co., Attn: DIYControls.com, 22
Park Place, P.O. Box 760, Butler, NJ 07405
Or you may use the
inquiry form below.
If you do not see an email response
from us, please be sure to check your spam messages as it may have been diverted
there.
For technical questions, try visiting our Support
Knowledgebase.
Our Schedule
- Our business hours are Monday through Friday, 8:00am to 5:00pm Eastern Standard Time; however,
we can usually respond to EMAIL inquiries on nights, weekends, and holidays*, so if you need to contact us outside of
normal business hours, please do so via email. Our goal is to respond within the same business day that we receive your request.
- *Holiday Schedule: We are closed and do not ship on the following days: 2/20/12, 4/6/12, 5/28/12, 7/4/12, 9/3/12, 11/22/12, 11/23/12, 12/24/12, 12/25/12, 12/31/12, and 1/1/13. If you have a question on a holiday, EMAIL us at support@diycontrols.com. We do our best to have techs available for email inquiries at all times.