Returns & Warranty Returns
Warranty Returns Policy:
- Manufacturer Warranties: If any product purchased from us fails to perform as per the manufacturer's specifications within the time period of that manufacturer's written warranty (usually one year), we will gladly assist you in arranging for a repair or replacement with that manufacturer.
- RMA Number Requirement: You must obtain an RMA number from us prior to returning any products. Please email us at support@diycontrols.com or call us at 1-800-487-1363 between 8am and 5pm Eastern time, Monday to Friday. The RMA number must be included with the returned item. Returned items must be received within 14 days of issuance of RMA number.
- Incoming packages that require payment to be issued upon receipt of the package at our facility, including but not limited to freight charges, C.O.D. charges, shipping fees, duties, taxes, or brokerage/clearing fees, will not be accepted.
30 Day Returns Policy:
- 30 Day Returns: If you
are not satisfied with your purchase, you can return your purchase for a refund
within 30 days of the date of shipment. We will not accept requests for returns after 30 days. See policies below for
conditions of the 30 Day Returns Policy.
- RMA Number Requirement:
You must obtain an RMA number from us prior to returning any products. Please
email us at support@diycontrols.com or call us at 1-800-487-1363 between 8am
and 5pm Eastern time, Monday to Friday. The RMA number must be included with
the returned item. Returned items must be received within 14 days of issuance
of RMA number. Items returned without an RMA number will be subject to additional
deductions. The RMA form will provide specific instructions on how to package and return
purchases.
- Unopened packages: Items
in perfect unused condition with undamaged factory packaging returned within 30 days will receive
a refund of the purchase price, minus shipping costs incurred to ship your
order.
- Opened packages are subject
to inspection to determine if credit can be offered and amount of credit issued
for accepted returns will be based upon item and packaging condition. Deductions
will be assessed if the original manufacturer’s packaging material and/or
items are missing, marked up, and/or damaged. This includes, but is not limited
to, manuals, warranty papers, screws and other accessories. If the original
equipment programming has been modified, registered, or activated, additional
deductions will apply. Returned purchases which are determined to not be merchantable
may not be eligible for a credit and may be returned back at customer expense.
All decisions are at the sole discretion of Hydra-Numatic Sales Co.
- Safety Items such as pool
alarms may not be returned unless they are unopened and received within 30 days of purchase. If items are unopened,
see policy above. Otherwise, these are non-returnable.
- Clearance items are sold
as-is and may not be able to be returned under non-warranty circumstances.
- Special Order Items: Items
designated as “special order” will be subject to any applicable restocking
fees dictated by the manufacturer and/or supplier.
- Custom-Built Items: Orders
for custom-built items may not be canceled or returned unless they are defective,
and may possibly only be exchanged depending on the manufacturer’s policies.
- Items not found on our website
may fall into either of the above categories. Please inquire about the specific
return policy for the item you are ordering if that item is not on our website.
- Return Shipping: Customers
are responsible for return shipping charges. Items should be repacked carefully
and shipped using a tracking number. We are not responsible for returns not
received at our facility.
- Refund Processing Time:
Returns and payment refunds will normally be processed within two weeks of
receipt.
- Incoming packages that
require payment to be issued upon receipt of the package at our facility,
including but not limited to freight charges, C.O.D. charges, shipping fees,
duties, taxes, or brokerage/clearing fees, will not be accepted.
Rev
6/8/11